Clear terms, plainly stated.

Hosava provides the 24-Hour Business Bottleneck Audit — an independent, evidence-based assessment of one clearly defined business constraint agreed with you during the discovery conversation. The constraint may concern, for example, sales and customer follow-up, recruitment and staffing, administration and repetitive tasks, an operational bottleneck, disconnected systems, owner dependency or a workflow inefficiency. These are examples; they are not a representation of expertise in every field or a promise of full implementation.

The audit includes a 20-minute discovery conversation held online via Google Meet, a written assessment of up to three evidence-supported findings, a prioritised action plan, one appropriately scoped ready-to-use improvement and a short personalised video walkthrough.

The audit is a complete, standalone service. It is not the first stage of a programme, and nothing further is required or assumed.

Hosava offers strategic operating guidance for business owners. It is not legal, financial, tax, accounting or investment advice.

The audit is a single fixed fee of AUD $690, paid once. There is no subscription, no recurring charge and no obligation to purchase anything further. All prices are in Australian dollars (AUD).

Hosava is not currently registered for GST, so no GST is charged. The price shown is the total amount payable.

Payment is taken securely in advance and processed by Stripe. Hosava never sees or stores your card details. Your engagement begins only once Stripe confirms the payment to us.

Engagements agreed before a change in the published fee remain at the fee agreed at the time of payment.

Each audit examines one business constraint, agreed with you during the discovery conversation. The assessment is based on the information you provide in that conversation and any optional notes or up to five redacted documents you choose to supply. Findings are limited to what that evidence supports, and we will say so plainly where evidence is incomplete.

Up to three findings are provided, prioritised by their likely significance to the business and the strength of the supporting evidence. Three is a maximum, not a target; a finding may identify an opportunity rather than a proven failure, and we do not undertake to quantify financial loss.

The ready-to-use improvement is one practical asset proportionate to the engagement and directly relevant to the agreed constraint — for example a workflow, a template, a communication asset, a structured AI project or prompt, a process improvement, or a limited practical configuration agreed during discovery. Lightweight set-up may be included where specifically agreed and feasible within the fixed scope.

The fee does not include substantial software development, extensive third-party integration, paid subscriptions or third-party costs, ongoing management, marketing, or guaranteed operational outcomes. Where a request exceeds the scope, Hosava will agree an appropriately narrower deliverable with you before the delivery window begins, or you may cancel under the Cancellation & Refund Policy. Further help with implementation, if you want it, is scoped and agreed separately — and only if you ask.

The 24-hour delivery window begins only when all of the following have occurred: your payment has been verified; the discovery conversation has been completed; Hosava has confirmed it has the information needed to undertake the assessment; and you have accepted an available weekday delivery slot, following which the start time and delivery deadline are confirmed with you in writing. Payment or booking alone does not start the clock.

Delivery slots are offered subject to Hosava's availability. Times are set in Australia/Brisbane time; deadlines fall on business days and exclude weekends and Queensland public holidays unless we agree otherwise in writing. If the information needed to begin is delayed, the start time moves accordingly; the fee is unaffected.

The fee includes one reasonable clarification request by email, made within two business days of delivery, which we answer personally. Clarification concerns the delivered assessment. New material, further questions or anything beyond the original scope is not included and may be scoped separately if you ask.

Everything shared before, during and after the audit is treated as confidential and used only to deliver the audit, as described on our Privacy page. Please redact your customers' and staff members' personal information from any documents you upload.

The written assessment, action plan, improvement and video walkthrough are prepared specifically for your business and provided for your own internal use.

Your private workspace link remains active for 90 days after delivery. After that, email us and we will send you a fresh link.

You may cancel for a full refund at any time before the 24-hour delivery window has started. After that point, change-of-mind refunds are at Hosava's discretion. That discretion applies only to change-of-mind requests: your rights under the Australian Consumer Law are separate, are not subject to our discretion, and always apply. Full details are set out in our Cancellation & Refund Policy.

Our recommendations are advisory. Results depend on how they are implemented within your business, which is outside our control.

Nothing in these terms limits any rights you have under the Australian Consumer Law. To the extent permitted by law, Hosava's liability in connection with an audit is limited to the fee paid for that audit.

These terms are governed by the laws of Queensland, Australia.

Hosava is operated from the Gold Coast, Queensland, Australia. Discovery conversations are held remotely via Google Meet and audits are delivered online.

ABN: 70 918 530 657. Hosava is not currently registered for GST.

Questions about these terms can be sent to matteo@hosava.com.