Kept in confidence.

Hosava collects only the information needed to deliver the 24-Hour Business Bottleneck Audit, respond to your enquiries and meet our legal obligations. We do not sell your information, we do not use it for advertising, and this website carries no third-party analytics or advertising trackers.

Hosava is a small Australian business (ABN 70 918 530 657). We handle personal information in line with the Australian Privacy Principles.

When you purchase an audit: your name, business name, email address and mobile number, and confirmation from Stripe that payment was made. Hosava never sees or stores your card details.

During the audit: your discovery conversation booking, any optional notes you add, up to five documents you choose to upload, and notes Matteo makes while preparing your assessment. Your written assessment and video walkthrough are prepared from this material.

When you request a quick conversation or send a message: your name, email address, phone number, preferred time and message.

If you choose to leave feedback after an engagement: your rating, written comments and, if you record one, a voice message with its transcript.

To take payment, schedule and hold the discovery conversation, prepare and deliver your audit, answer your clarification request and keep records of the engagement. Contact details you give us when requesting a conversation are used only to respond to that request. We do not add you to a mailing list or send marketing without your explicit agreement, and we record when and how that agreement was given.

To deliver the audit we rely on a small number of service providers, each of which processes only what is needed for its role: Stripe (payment processing — your card details are given directly to Stripe, not to us); Resend (sending our transactional emails to you); Google (Google Calendar and Google Meet for discovery conversations, and Google Workspace for Hosava's own email); and our application hosting provider, which hosts this website and the database in which your workspace, notes, documents and reports are stored. If you record voice feedback, the recording is transcribed by an automated speech-to-text service (OpenAI) so that we can read it; you review the transcript before it is submitted.

These providers operate globally, so your information may be processed or stored outside Australia — including in the United States, Japan and other countries in which they operate. We choose providers that publish strong security and privacy commitments, and we share with them only what their role requires.

Your audit workspace is reached through a private link sent to your email address. Please keep it private: anyone with the link can view your workspace. The link remains active for 90 days after delivery; if it is lost or forwarded, email us and we will issue a fresh link and disable the old one.

Within Hosava, your information is accessed only by Matteo through a restricted administration area that requires sign-in with an approved Hosava account. We disclose personal information to third parties only as described on this page, with your permission, or where required by law.

Documents uploaded for an audit are stored privately in our database and are accessible only through your workspace link and by Hosava for the purpose of the audit. They are never published or shared. You can remove a document yourself at any time until Hosava confirms it has the information needed to begin; after that, email us and we will delete it on request.

Please redact personal information about your customers or staff before uploading. We only need to see how the relevant part of your business works — not who your customers are.

We keep engagement records, assessments and payment records for as long as needed to support you and to meet our record-keeping obligations under Australian tax law (generally five years). Uploaded documents are deleted on request at any time after delivery, unless we are required to keep them.

You can ask us at any time what information we hold about you, ask us to correct it, or ask us to delete it. Write to matteo@hosava.com and we will respond within a reasonable time — normally within a few business days. Where the law requires us to keep certain records, we will tell you.

We will never publish your name, business or story without your explicit permission.

If we believe your experience may help another business owner, we will ask first. Anonymous participation is always respected.

If you have any question or concern about how your information is handled, write to us at matteo@hosava.com. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).