Cancellation & Refund Policy

Fair, and without friction.

How rescheduling, cancellation and refunds work — including the guarantee that stands behind every Hosava Clarity Session.

Rescheduling

Plans change. You can reschedule your Hosava Clarity Session yourself, at no cost, through My Sessions up to 24 hours before your session begins.

Cancellation

You can cancel through My Sessions up to 24 hours before your session. Within 24 hours of the session, email hello@hosava.com and we will help.

Our Satisfaction Guarantee

The session is meant to create clarity, not confusion.

If you do not leave with three practical actions worth implementing immediately, there is no fee — we will refund your AUD $149 in full.

How Refunds Are Made

Approved refunds are returned to your original payment method through Stripe, normally within 5–10 business days.

Refunds & Cancellations Are Separate

A refund is a financial matter and cancelling a session is a scheduling matter — we handle them separately.

Receiving a refund does not automatically cancel a scheduled session, and cancelling a session does not by itself issue a refund. If you need both, just let us know and we will take care of it.

Missed Sessions

If something prevents you from attending and you have not rescheduled or cancelled in time, please contact us — we will always try to find a fair outcome.

Questions

Email hello@hosava.com and we will take care of it.