Fair, and without friction.

You may cancel for a full refund of the fee you paid (AUD $690 for audits purchased at the current published price) at any time before the 24-hour delivery window has started — that is, before you have accepted a delivery slot and the start time and deadline have been confirmed with you in writing. Email matteo@hosava.com or reply to any Hosava email; nothing further is needed.

Paying for the audit and booking the discovery conversation do not start the delivery window, so your full refund right remains in place through both.

If, during the discovery conversation, the problem you want examined turns out to exceed the scope of the audit, Hosava will agree an appropriately narrower deliverable with you before the delivery window begins — or you may cancel for a full refund.

Once the delivery window has begun, the assessment work is underway and is being prepared specifically for your business. Change-of-mind refunds after this point are at Hosava's discretion, having regard to the work completed. Ask us — we will always respond fairly and quickly.

This discretion applies only to change-of-mind requests. It does not apply to, and does not limit, any remedy you are entitled to under the Australian Consumer Law, described below.

Nothing in this policy limits your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded: if the audit is not provided with due care and skill, is not fit for the purpose described, or is not delivered within the confirmed timeframe, you are entitled to the remedies the law provides — including, where appropriate, a refund. Those remedies are not subject to Hosava's discretion.

If you believe the audit has not met these guarantees, email matteo@hosava.com and we will work through it with you promptly.

You can reschedule your 20-minute discovery conversation yourself through My Sessions up to 24 hours before it begins. Within 24 hours, email matteo@hosava.com and we will find another time.

If you miss or cancel the conversation, let us know and we will rebook it. Cancelling the conversation does not cancel your audit, and it does not affect your refund rights before the audit begins. To cancel the audit itself, email us.

Approved refunds are issued by Hosava through Stripe to your original payment method. Stripe normally returns the funds within 5–10 business days, depending on your bank.

Email matteo@hosava.com and we will take care of it.